Last updated: September 8, 2024

At KDPBookAgency, we are dedicated to providing high-quality services to our clients and ensuring complete satisfaction with every project we undertake. Our Refund and Returns Policy is designed to clearly outline our practices regarding refunds and returns, considering the nature of our digital and virtual services.

1. Service Overview

KDPBookAgency offers a range of digital and virtual services including, but not limited to, manuscript creation, book design, formatting, publishing setup, and marketing. Due to the customized nature of these services, all work is performed specifically for individual clients and cannot be returned or exchanged once completed.

2. Satisfaction Guarantee

We are committed to ensuring your satisfaction with our services. To achieve this, we offer unlimited revisions as part of our service agreements. This means that if you are not completely satisfied with any aspect of our work, you can request changes and revisions until you are fully happy with the final product. Our goal is to work with you closely to meet your expectations and deliver a product that aligns with your vision.

3. Refund Policy

Due to the nature of our digital and virtual services, we do not offer refunds once the service has been provided or the project has commenced. This policy is in place because digital services are inherently non-returnable and non-exchangeable, and once completed, the work cannot be undone or resold.

4. Process for Revisions

If you find any aspect of the service that needs adjustment or improvement, please contact us promptly. We will make the necessary revisions based on your feedback. The process for requesting revisions is as follows:

• Submit Your Feedback: Provide detailed information about the changes or improvements you would like to see.
• Review & Revise: We will review your feedback and make the necessary adjustments.
• Final Approval: After revisions are made, you will have the opportunity to review the updated work and request any further changes if needed.

5. Communication

For any concerns or feedback related to your project, please contact us at contact@kdpbookagency.com. We are here to assist you and address any issues promptly.

6. Dispute Resolution

In the unlikely event of a dispute, we encourage open communication to resolve any issues. If you have concerns about the quality or delivery of our services, please notify us as soon as possible so we can work together to find a satisfactory resolution.

7. Changes to This Policy

KDPBookAgency reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically to stay informed about our practices.

8. Contact Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with your project, please reach out to us at contact@kdpbookagency.com. We are committed to providing you with the best possible service and support.